Frequently Asked Questions

MECC is committed to creating clean, healthy, and pleasant environments for you to work or live in. Explore some of our most frequently asked questions below.

General FAQs

We are one call or email away! You can request an estimate for commercial cleaning or residential cleaning services by emailing at - info@mecc.qa or Calling our Hotline No: +974 33556693.

Unfortunately, we cannot guarantee an accurate estimate over the phone. However, we are happy to schedule a free estimate at your convenience. Please call us at +974 33556693.

No. We offer flexible one-time services, periodic cleanings and/or regular, ongoing maintenance services. The choice is yours!

We strive to maintain long-term relationships, but we understand there may be certain circumstances where that is not possible. In that case, a customer may elect to cancel their contract with 30 days written notice for any cause and without penalty.

Commercial Cleaning FAQs

  • We are an industry leader with more than 30 years of experience in professional commercial and residential cleaning.
  • We provide customized high-quality services for all business types and sizes.
  • We offer competitive pricing and free estimates.
  • We have quality trained, supervised, and uniformed employees.
  • We only hire staff who we believe will adhere to our high standards and fit our brand.
  • We are available to serve you 365 days a year, 24 hours a day, seven days a week, including emergency services.

Yes, we offer a wide range of specialty commercial cleaning services, including but not limited to:

  • All types of floor cleaning, stripping, waxing, buffing, polishing, varnishing, etc.
  • Clean-up for parties of any kind or size.
  • Emergency clean-ups.
  • End of tenancy cleaning for multi-dwelling rental units.
  • Parking lot sweeping, cleaning, yard/grounds cleaning.
  • Pre & post construction & renovation clean-ups.
  • Pressure washing for interior & exterior walls, walkways & graffiti removal.
  • Tile & grout cleaning & restoration.
  • Industrial Cleaning (Factories and Warehouses).

We provide professional cleaning services to a variety of commercial and residential properties such as retail, financial, healthcare, education, energy/utility, and specialty industries.

We are a Qatari national company that provides cleaning services across state of Qatar. Our office is in Al Jazira Al Arabiya St., Madinat Khalifa South. For more contact details please call +974 33556693.

Our client locations are under close supervision by an assigned Supervisor and are supported by our internal Customer Care Team.

All our team members are available 24/7 to address any issues, concerns or requests. Please feel free to call +974 33556693.

No. We can clean before or after business hours, or any time you prefer. Our cleaning services and schedules are tailored to meet your specific needs.

We fully understand the importance of knowing who is in your building. Every one of our employees is required to wear a uniform and carry identification.

Residential Cleaning FAQs

MECC provides you with the finest cleaning services in Qatar.

We go to great lengths to hire the right people for the job. We never use independent subcontractors or vendors, and we hold each of our employees accountable to the highest standards. All cleaners have been thoroughly trained in our state-of-the-art training facility on the latest house cleaning techniques. We are proud of our staff and what they do, and it shows in the way we clean your home.

We are not satisfied until you are happy, so we offer a 100 percent satisfaction guarantee. If something was missed, please notify us within 24 hours and we will send the team back at our expense to correct the issue. Our dedication to customer service and our desire to please ensures consistent, high quality cleaning.

If we would not trust someone to clean our own home, we will not send them to clean yours. We only send uniformed, trustworthy, and dependable employees to your door.

We periodically review local industry rates to ensure competitive pricing. We guarantee you will receive the highest value from our cleaning services.

Our fees are based on the actual time it takes to clean your home in one-hour increments with a four hour minimum.

We have two primary ways of billing: by the job and by the hour. MECC’s residential cleaning estimates are based on square footage, the number of bedrooms and bathrooms, how dirt is the area, whether it includes deep or specialized cleaning etc.

Our rates, our guarantee, and our dedication to you are always the same, whether you book us for a one-time cleaning or sign-up for recurring services.

Yes, we do. Contact us so we can send you different offers throughout the year.

Yes, we arrive with all cleaning supplies and equipment necessary to make your home sparkle. We even bring our own freshly laundered micro-fibre and soft cotton towels. You will be happy to know that almost all our products are eco-friendly and either unscented or low-scented. If you would like us to use your own cleaning equipment or any special cleaning supplies, just let us know. We would be happy to do so.

We want you to enjoy the kind of continuity in your service that allows you to never think twice about it. We make every effort to send the same team to your home for each visit.

Our goal is to provide you with consistency no matter what, even if circumstances demand a staffing change. Every employee is extensively trained to utilize the same efficient, effective cleaning techniques.

We begin our relationship with you by visiting your home and creating a customized work order for your needs, so that you can always count on receiving the same great, personalized service to which you are accustomed.

No. In fact, many clients prefer to give us a key so we can clean while they are away. If you wish to hide a key on your premises, call the office with the location so we can notify the team prior to their arrival.

In the unfortunate event that a breakage occurs, we will promptly make every effort to have the item repaired or replaced. All MECC employees are fully insured to guarantee the safety of your possessions.