From our inception, we have always been and always will be client focused, striving to provide each individual client with the best experience, while tailoring each clean specifically to your needs. Middle East Cleaning Co - MECC identified the need for a more comprehensive and professional cleaning products and services and has since become one of the most well-respected Qatari owned complete cleaning solutions provider in the country. With over 30 years of cleaning experience, our heritage has defined our commitment to providing the highest quality service to every customer. The desire to make your space shine like new drives us to innovation with new best practices and products, ensuring you get the best clean every time.
Although our portfolio has increased since starting out in 1989, we have not lost touch with our core principles. We believe that it is important to look after people, which is why we continue to refer to our integral values of respect, responsibility, excellence, integrity, and innovation. We have built long standing relationships with leading corporations based on our delivered consistently promise.
MECC stands for far more than just cleaning. We are about developing relationships and partnerships with our clients and working with them to find solutions to their problems.
At MECC, we are committed to providing the highest quality of commercial cleaning products and services available by exceeding the expectations of our clients. It is our wish to create and maintain prosperous and enjoyable environments where performance can thrive.
We place value on the human aspect of our brand, and we base our success on our ability to see our clients, not as numbers, prospects, or jobs, but as people.
We are happy to be judged on our performance so we can maintain the highest level of accreditation certification. Our goal is to lead by example and maintain the best practices and highest standards in the market.
We believe real time reporting is a fundamental requirement when it comes to servicing our client’s needs. Because of this, it is important to ensure we are aware of real time site activity.
All site audits and communications are run through our system and uploaded into the database to allow both cleaning operatives, clients and MECC support staff to review and monitor the quality and safety experienced on site in real time.
We understand the challenges to maintain consistent quality in dynamic environments. This is why we have developed an operations excellence model to ensure, be it a cleaning service person or a customer service manager, our people understand their roles and responsibilities across a multi-layered service structure to mitigate risk, ensure quality and provide peace of mind at all times.
At MECC, we consider it our responsibility to provide support and valuable contributions to the quality of peoples’ lives beyond the scope of our operations. The role that a clean, safe, and hygienic environment plays in making people happy cannot be underestimated.
MECC’s policy promotes a zero harm and injury free work environment. This policy is applied at contract level through trained cleaning operatives. Our belief is that your employees, patients, clients, students and other visitors all deserve a clean and safe environment to operate within.
We believe everyone has the right to live and work in a clean, safe, enjoyable environment. We believe it is important to look after people.
MECC is an inclusive organisation where people of all creeds are welcomed and respected on their merits.
We strive to act with integrity towards our staff, our customers, the community, and the environment.
a duty of care for our staff, customers, and the environment.
At MECC, we seek to provide the best quality experience with regards to our cleaning, Products, and our customer service.
We hold ourselves to the highest standards of accountability. At MECC, we strive to act with honesty, openness and to be the embodiment of the words we speak.
We use an externally audited Integrated Management System (IMS) across the organization to effectively manage staff, collaborate on tasks and communicate with our customers, resulting in a highly efficient service.
Our management team enter their data directly into the electronic audit form which is automatically uploaded into our online system which are then accessible by client appointed representatives as required.
Our clients have real time access to our audit reports via our KPI dashboard, enabling transparent reporting of our service performance at all sites. This enables us to respond quickly to any issues and improve our service delivery.
The fundamental objectives to our business when delivering world-class cleaning and customer service, are as follows:
Not only do we provide fully certified, industry-leading complete cleaning solutions for businesses of any size, we offer ongoing support facilitated by innovative and progressive systems.
Contact us today to discuss how we can implement high quality cleaning on your premises.